Customer Reviews
Pampers® Premium Pants Nappy Pants
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Pampers Response - October 06, 2025
Thank you for your review!
We’re very sorry to hear you’ve been disappointed in the performance of our Active Fit Nappy Pants, Alice, and we can understand how frustrating those leaks have been. There has been some changes made to this range which was introduced in July this year. Our nappy pants now feature leg cuffs that are now 2x wider than before, to help catch runny wee and poo leaking down baby's legs. Also, our new Stop & Protect System combines three of our best protection features in one nappy pant: The Stop & Protect Pocket, the Flexible 360˚ waistband and the 2x wider leg cuffs. Feedback is very important to us, so we would really like to speak to you further about your experience. Therefore, please call our careline on 0800 328 3281 (UK) or 1800 535 124 (ROI). Our lines are open Mon-Fri 9am to 5pm excluding bank holidays. You can also email us here: https://www.pampers.co.uk/contact-us - Your Pampers team
Badly leaks
This review is being written at midnight, after three days of having to completely change my baby and their cot sheet at various times in the night due to the nappy pants completely leaking through. My baby has never been a good sleeper, but this has made it so much worse. He is waking up uncomfortable, and due to needing to be changed, is becoming wide awake. This then means a fight to get him back to sleep. Do not recommend. Signed, a tired mother who has reached new lengths of tiredness she didn't know was possible.
Pampers Response - September 15, 2025
Thank you for your review!
We’re really sorry to hear that your baby's nappy pant is leaking, Chloe, and we understand how frustrating that can be, especially during night-time. Pampers puts a lot of effort into designing nappies that fit babies of different shapes and sizes however, every baby is unique, so we offer a range of sizes to choose from and sometimes, trying a different size or style with features that suit your baby's shape can make a big difference in preventing leaks. We would love to assist further therefore, please call our careline on 0800 328 3281 (UK) or 1800 535 124 (ROI). Our lines are open Mon-Fri 9am to 5pm excluding bank holidays. You can also email us here: https://pg-lex.my.salesforce-sites.com/carehub?brand=Pampers&language=en&country=gb - Your Pampers team
Not what they were
I’ve used these nappy pants with both my children and they have been excellent. However, in the latest packet I’ve bought the nappy pants are an inferior product to those in previous packets. We’ve now had leaks the past 3 out of 5 nights. What’s happened to the once excellent product?
Pampers Response - August 11, 2025
Thank you for your review!
We’re sorry to hear you've recently experienced leaking with our nappy pants, Amy. As we’d really like to help with this, please could you keep hold of the remaining product and packaging, and reach out to us either via phone or email? Our contact page can be found at https://www.pampers.co.uk/contact-us. We hope to hear from you soon. – Your Pampers team
Great fit
Great fitting, easy to put on. Extremely absorbing. No leaks. Super soft and comfortable on babies skin.
Love pampers
We love using pampers and purchase when they are on deals.
Quality changed Premium Protection Nappy Pants
Clearly the product has been changed to lower quality but kept in the same ‘premium’ packaging and price point. Always been the best nappies never had any leaks with pampers until now. The nappy is clearly thinner and less protection around legs they also feel cheap and rough to touch. We’ve had multiple nighttime leaks since these have changed. Pampers also haven’t said it’s a new design when it’s clearly changed and not told customers. Will have to change brands if these are not changed back to old design. We shouldn’t pay premium prices for a cheaper alternative to the original product which was great!